Return & Refund Policy – RShoppers

Last Updated: 25 September 2026

At RShoppers, we want you to have a good shopping experience. If you receive a damaged, defective, wrong, or eligible product, you can contact us for a return or refund.

1. Return Eligibility

You can request a return if:

• You received a wrong product.
• The product is damaged or defective.
• The product received is significantly different from what was shown on our website.
• The product qualifies for return according to its product-specific return conditions.

The product should generally be unused, in its original condition, and with its original packaging, tags and accessories.

2. Return Request

Please contact us within 7 days of receiving your order if you want to request a return.

Please provide:

• Order number
• Reason for return
• Photos or video of the product, if required

Our team will review the request and let you know whether the return is approved.

3. Products That Cannot Be Returned

Some products may not be eligible for return due to their nature, hygiene requirements, customization, or other product-specific conditions.

The return conditions mentioned on the individual product page will apply.

4. Refund

Once the returned product is received and checked, we will process the refund if the return is approved.

Refunds will normally be made to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

5. Exchange

If an eligible product is damaged, defective or incorrect, we may offer a replacement or exchange, subject to product availability.

6. Cancellation

You may request cancellation before your order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return process.

7. Return Shipping

If the return is due to a wrong, damaged or defective product, RShoppers may arrange or bear the return shipping cost, subject to verification.

For other returns, return shipping charges may apply.

8. Contact Us

For return or refund requests, please contact:

RShoppers
Phone: 9057115238

We will try our best to resolve your request quickly and fairly.

Thank you for shopping with RShoppers!